Cancellation and Refund Policy – TrueByte Innovation LLP

1. General Policy

TrueByte Innovation LLP provides subscription-based and service-based offerings. By subscribing or purchasing any service, you acknowledge and agree to this Cancellation and Refund Policy.

2. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team or through the designated account settings (if available).

Cancellation requests received before the renewal date will prevent future charges.
Cancellation does not automatically entitle you to a refund for prior billing cycles.
Upon cancellation, access to paid features may be limited or revoked after the end of the billing period.

3. Refund Eligibility

Refunds may only be considered under the following conditions:

Duplicate payments due to system error
Incorrect billing caused by the Company
Service unavailability for a significant duration due to Company-side technical issues

Refunds are not provided for:

change of mind
unused time or unused features
user-side configuration errors
inability to use the service due to third-party issues
failure to meet self-defined expectations

All refunds are granted at the sole discretion of the Company.

4. Trial Periods

If a free trial or promotional period is offered:

You may cancel anytime during the trial without charge.
Charges begin automatically after the trial if cancellation is not submitted before expiration.

5. One-Time Services

For professional services, onboarding, integration, consulting, or custom development:

Fees are non-refundable once services have been initiated.
Any exceptions must be mutually agreed upon in writing.

6. Credit Instead of Refund

Where applicable, the Company may issue account credits instead of monetary refunds.

Credits may be used toward future subscription fees or upgrades.

7. Processing of Refunds

Approved refunds will be processed:

through the original payment method
within 7–21 business days (depending on bank/payment gateway policies)

The Company is not responsible for delays caused by third-party processors.

8. Termination by Company

If access is terminated due to:

Terms of Service violation
misuse or abuse of platform
fraudulent activity

No refund or credit will be issued.

9. Policy Updates

The Company reserves the right to amend or update this policy at any time. Continued use of our Services following changes constitutes acceptance of the revised terms.